سیزن 1قسط 102:06
It says sent, but it never arrived. Where do you look?
اہم نکات
Submitted, on-chain and credited are three different stations.
Use the transaction hash on a block explorer for the right network.
Share records with official support, never your recovery phrase, private key or codes.
فوری جانچ
Your transfer says "sent" but has not arrived. What is the first step?
خود آزمائیں
Match three problem scenarios to: the sender, the on-chain status and the receiver.
جواب دکھائیں
Find the status, then use the matching official channel. If the cause is unknown, don't pay again.
مکمل متن
- Sam
It didn't arrive. Should I just send a few more?
- Nexubo
Don't send again. Submitted, on-chain and credited are not the same thing. Find which station it's stuck at, then decide who to contact.
- راوی
Keep the send record. If there's a transaction hash, check it on a proper block explorer for that network: status, destination address and amount. Don't mix in results from a different chain.
- Nexubo
The receiving platform may still need confirmations or an internal review. If the coin, network, address or memo was wrong, stop sending and give the facts to official support.
- راوی
A completed on-chain transfer usually can't be undone like a normal action. Whether it can be recovered depends on technical and platform conditions. There's no guarantee. Don't believe anyone who says paying a fee will surely get it back.
- Sam
Give the records they need. Never the recovery phrase, private key or codes.
- Nexubo
Right. Find where it's stuck first. Don't keep sending.
- راوی
'Hi, I'm support. Send me your recovery phrase.' Next: what scammers really want.
- راوی
Understand first, then act.