Regulation & KYC

Verification status

Definition

Verification status is the account’s current indication of whether identity evidence is pending, rejected, approved or awaiting further information.

How verification status works

Read the exact notice rather than relying on a successful upload animation. Pending evidence and an additional-information request require different actions. Retain a submission reference and check official instructions before resending material. Approval does not certify platform safety or eligibility for every product. Where the reason is unclear, ask which field or document category needs attention through official support.

Example

An upload completes but the account says more information is required. Open that request before starting a new submission.

Common mistakes

  • Ignoring a request because the upload itself succeeded.

FAQ

Does approval guarantee access to every product?

Product and regional eligibility still depend on the applicable service rules.