Season 1Episode 102:06
It says sent, but it never arrived. Where do you look?
Your next step
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Key takeaways
Submitted, on-chain and credited are three different stations.
Use the transaction hash on a block explorer for the right network.
Share records with official support, never your recovery phrase, private key or codes.
Quick check
Your transfer says "sent" but has not arrived. What is the first step?
Try it yourself
Match three problem scenarios to: the sender, the on-chain status and the receiver.
Show the answer
Find the status, then use the matching official channel. If the cause is unknown, don't pay again.
Transcript
- Sam
It didn't arrive. Should I just send a few more?
- Nexubo
Don't send again. Submitted, on-chain and credited are not the same thing. Find which station it's stuck at, then decide who to contact.
- Narrator
Keep the send record. If there's a transaction hash, check it on a proper block explorer for that network: status, destination address and amount. Don't mix in results from a different chain.
- Nexubo
The receiving platform may still need confirmations or an internal review. If the coin, network, address or memo was wrong, stop sending and give the facts to official support.
- Narrator
A completed on-chain transfer usually can't be undone like a normal action. Whether it can be recovered depends on technical and platform conditions. There's no guarantee. Don't believe anyone who says paying a fee will surely get it back.
- Sam
Give the records they need. Never the recovery phrase, private key or codes.
- Nexubo
Right. Find where it's stuck first. Don't keep sending.
- Narrator
'Hi, I'm support. Send me your recovery phrase.' Next: what scammers really want.
- Narrator
Understand first, then act.